1021 Gadsden Avenue
Silver Spring, MD  20905		 Phone: 301.421.1107
E-mail: jcrosley@erols.com

Joseph Crosley


 
Objective To obtain a position in the information technology field, specifically desktop administration and support
   
Work Experience 1998 - PRESENT Giant Food, Inc. Landover, MD
Information Technology Consultant
  • Work in information technology department monitoring and diagnosing level two support problems with end user software applications and hardware components 
  • Perform installation, configuration, and troubleshooting of PC hardware and software 
  • Responsible for providing information technology support to 10 different departments, including accounting, information systems, and grocery purchasing 
  • Provide user support of various software applications in a WinNT/Novell environment, including those that are specifically designed for Giant Food 
   
  1995 -1998  CVS Pharmacy   Silver Spring, MD
Pharmacy Technician, Clerk
  • Aided pharmacist in processing and filling prescriptions
  • Resolved customer issues with insurance companies
  • The job also involved a considerable amount of data entry 
   
  JULY - SEPT. 1994, 96, 97   Giant Food, Inc.  Jessup, MD
Bottling Plant Employee (summer employment only)
  • Operated forklift for bottling plant assembly line
  • Operated bottling plant machinery, including bottle debagger, palletizer, filler, and labeler
  • Maintained plant cleanliness 

 
Education 1994 - PRESENT   Montgomery College  Rockville, MD
  • Part-time student pursuing an A.A. in Information Systems
  • Expected: May, 2001
  • Earned 40 credit hours towards an A.A.
  • Course work includes: DOS, MS-Windows, Pascal, C++, and Calculus
   
Hardware Skills IBM PCs and compatibles 
Intel Ether Express NICs
Gateway and Dell laptops		 HP Jetdirect NICs
HP Printers
   
Software Skills Operating Systems:
DOS 
Win3.x
Windows9x		 WindowsNT 4.0 
Novell Netware
   
Software Applications:
MS Office applications 
WordPerfect 
Lotus Notes 
Novell Groupwise
NetMagic
Netware utilities 
HP JetAdmin Utilities		 Intel LanDesk Management 
pcANYWHERE
Expert Advisor 
Hummingbird Host Explorer 
Dynacomm
Paradox 
Kea!