Chi-On John Wong, PMP

Mountain View, CA 94587

Phone: (510) 693-6985

Email: john.wong@scualum.com

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PROGRAM MANAGER / PROJECT MANAGER / BUSINESS ANALYST

 

Comprehensive solution program manager with extensive experience in all aspects of a software application's product life cycle. Combined engineering approaches and computer science creativity with MBA marketing and business knowledge to result in a versatile thinking ability.  Excellent verbal and written communication talents with superb management and interpersonal skills.  Expertise includes:

·        Certified Project Management Professional (PMP) from Project Management Institute (PMI).

·        9+ years of CRM, ERP, and software applications design and development experience

·        Extremely skillful in working among cross-functional and cross-cultural teams worldwide.

·        Years of program / project management, business analysis and professional consulting experience.

·        Complete knowledge of service offerings, strategies, policies, and procedures.

·        Experience in customer technical support and call center activities.

·        Strong experience in both technical and non-technical training development and delivery.

·        Strong experience in data analysis and status reporting for top management and customers.

 

PROFESSIONAL EXPERIENCE

 

HealthCare Management Report and Data Analyst: Lifemasters, Inc., South San Francisco, CA . 2004 - Now

·Provided insightful management and client reports to capture cost utilization, reconciliation, outcomes, and clinical indicators trend in Disease management industry. Administered project management skills in managing the reporting project cycles for Lifemasters' government segment.

Director of Operations: CSIX Connect, Inc., Cupertino, CA .                                                2003 - 2004

·Provided valuable public benefits by operating and organizing career transition and development programs and services, e.g. HR panel discussions, skills developments, educational workshops, etc.; Managed the incorporation efforts of the organization by writing articles of incorporation, business plan, and bylaws.

 

WorldWide Services Program Manager: Sun Microsystems Inc., Menlo Park, CA.        1999 - 2002

·Enhanced product serviceability by strategically defining and implementing comprehensive support programs for Java, Forte, and Solaris products;  Developed detail support management plans with win-win collaboration and negotiation among cross-functional teams worldwide.

 

·Established a much better customer relationship management process by providing project management, business analysis and training on the development and deployment of the Siebel CRM project;  Worked with Call Centers worldwide to provide customized solution, support and training for their daily operations.

 

·Administered project management and applied hands-on front end and back end development on the business analysis, design, and development of Oracle database application.  The application resulted in a much more effective customer relationship management, segmentation and database marketing.

 

·Significantly enhanced customers and members satisfaction by serving as the operations project manager / business analyst on the Sun Developers Network membership database and the account contract tracking system.  The use of a fit / gap analysis effectively transformed the database into a much better customer engagement process.

 

·Generated exceptional insights into product enhancement and customer satisfaction by delivering in depth development, research and analysis on status reporting for Sun's customer account and case management system using Brio report system and Bugtraq defect tracking system.

Phone: (510) 693-6985                         Chi-On John Wong         Email: john.wong@scualum.com

 

Project Consultant and Database Developer: Self-Employed.             1998 - 2002

·Innovation Engines, Inc:  Provided market research and analysis, wrote business plan, and conducted curriculum development for a new, patented innovation management system.

 

·Trax Game, Inc.: Wrote business plan, and conducted public relation promotion for a strategy game.

 

·Stanford Alumni Association: Developed alumni tracking database using MSSQL 6.5/7.0.

 

·Stanford University's School of Business: Developed online registration system using MSSQL, Visual Basic Applications, and Visual Interdev.

 

·Sony Corporation: Developed MSSQL backend database for market segmentation and analysis.

 

·ZSP Corporation:  Provided architectural design and analysis for HRIS system using MSAccess.

 

MIS Manager / ERP Project Leader: Savi Technology Inc., Mountain View, CA.           1996 - 1998

·Significantly increased synergy among departments and reduced interdepartmental operation expenses by leading as the ERP system project leader;   Provided complete implementation and project management of a new ERP system with detail project plans, business process analysis, solution customization, and enterprise training.

 

·Increased employees' productivity by managing and developing powerful information services applications for the entire company, and providing 24x7 customer services, consultation and technical support on all internal applications, databases, and ERP system.

 

Programmer Analyst: Positive Communications Inc., Pleasanton, CA.                                  1995 - 1996

·Increased company’s productivity by performing business analysis and hands-on development to develop cross-platform applications and database systems using Sybase SQL, MSAccess, Macola, and email for interstate manufacturing processing;  Interacted directly with customers, and handled customer escalation problem regarding customer database systems and applications.

 

WorldWide Fabrication Facility Engineer: Intel Corporation, Santa Clara, CA.             1994 - 1995

·Greatly enhanced the utility requirement analytical accuracy for all fabrication equipment used by Intel using MSAccess databases, Visual Basic programming, and MSExcel cost models.

 

 

CRITICAL SKILLS SUMMARY

 

Database:                               Sybase / MSSQL, MSAccess, Oracle, Dataworks ERP, Macola, Peoplesoft

Languages:                            C, PICK, Java, Visual Basic, Pascal, FORTRAN, Universe, PL/SQL, ICON

Application:                            Siebel, Developer/2000 Forms 6.0, Reports 6.0, MSOffice, Brio, MS Project

Communication:             Former Toastmasters Area Governor

 

 

EDUCATION

 

2003 Project Management Professional (PMP).  PROJECT MANAGEMENT INSTITUTE

 

2000 MBA with Distinction. SANTA CLARA UNIVERSITY,    Santa Clara, CA.

            Concentration: International Business and Marketing

 

1994 Graduate School, Chemical Engineering. U. OF CALIFORNIA, BERKELEY,  Berkeley, CA.

 

1993 BS, Chemical Engineering w/ Computer Science. U. OF ARIZONA,  Tucson, Arizona.

            Magna Cum Laude